Implementation & Onboarding Executive

This position offers a unique opportunity to collaborate closely with both customers and internal development teams, ensuring seamless implementations while honing your skills in IT support and customer interaction. As you tackle support calls and manage customer tickets, you will not only contribute to our client's success but also gain valuable experience that paves the way for your professional growth in the tech industry. We are seeking an enthusiastic problem solver with at least one year of IT support experience, particularly in software installation and configuration. Strong communication skills, fluency in English and Hindi, and a solid understanding of Windows Operating Systems are essential. If you have experience with Ubuntu Linux, AWS, or the hospitality sector, that's a bonus! At our company, you'll enjoy a collaborative environment that values innovation and customer satisfaction. Join us to make a significant impact, grow your skill set, and be part of a team that is passionate about delivering excellence in technology solutions.

Skills:Implementation ExecutiveCustomer OnboardingSoftware InstallationIT SupportWindows Operating SystemEcobillzTechnical SupportTicketing SystemAWS CloudHospitality Software

Requirements

• Minimum 1 year of IT support experience, with a focus on software installation, configuration, and customer support.
• Strong knowledge of Windows Operating System (Windows 7/10/11 or Windows Server) and configuration using the control panel, including network setup, printer installation, and driver setup.
• Excellent proficiency in spoken and written English; fluency in Hindi is required.
• Strong communication skills with the ability to explain technical concepts clearly and train junior resources.
• Bachelor’s or Diploma in Computer Science, IT, or a related field.
• Added Advantage: Experience with Ubuntu Linux and AWS cloud.
• Added Advantage: Knowledge of the Hospitality segment and exposure to software such as Opera, Micros, or Symphony.
• Added Advantage: Ability to speak English, Hindi, Kannada, and Marathi.

Responsibilities

• Onboard new customers and install software on various devices (PC, tablet, iPad, server).
• Respond to customer support calls and provide timely resolutions.
• Coordinate with customers and internal development teams to ensure smooth implementation.
• Maintain Ecobillz software on customer systems or cloud platforms.
• Track, manage, and close customer tickets using the ticketing system.
• Collaborate effectively with team members and provide regular updates on customer issues.
• Provide training and support to customers on software usage and best practices.
• Document technical processes and customer interactions for future reference.