Telecalling Executive

Role Overview

We are looking for a Customer Engagement Telecalling Executive who will proactively connect with existing AnexGate customers to stay in touch, understand their experience, help resolve issues, and discuss AMC (Annual Maintenance Contract) renewals and upgrades.

This role is essential to maintaining strong customer relationships and ensuring customers get timely support and continued coverage.

Key Responsibilities

• Make periodic outbound calls to existing customers to check on product usage and satisfaction
• Act as the first point of contact for basic customer concerns and support requests
• Understand customer issues and coordinate with technical support teams for resolution
• Track and follow up on open issues to ensure closure
• Explain AMC benefits, renewal timelines, and coverage details to customers
• Remind customers about upcoming AMC expiries and assist with renewal coordination
• Maintain detailed call notes, issue status, and AMC information in the CRM system
• Ensure professional, courteous, and relationship-focused communication
• Collect customer feedback and share insights with sales and support teams

Required Skills & Qualifications

• Strong spoken communication skills with a friendly and professional tone
• Proficiency in English, Hindi and at least one regional language (Kannada preferred; Hindi/Telugu/Tamil is a plus)
• Comfortable working with CRM systems for logging calls, issues, and follow-ups
• Basic understanding of customer support and service workflows
• Ability to clearly explain AMC concepts in simple, non-salesy language
• Good listening skills and empathy while handling customer concerns
• Basic computer proficiency (email, CRM, ticket references)

Preferred (Good to Have)

• Experience in customer support, customer success, or telecalling roles
• Exposure to B2B customers or IT/networking products
• Familiarity with AMC, renewals, or service subscriptions

What We Offer

• Stable role focused on relationship building, not cold calling
• Product and process training from AnexGate teams
• Opportunity to grow into Customer Success, Account Management, or Support Coordination roles
• Supportive work environment with long-term career potential