Network Support Engineer

About Netsense Cybersecurity

At Netsense Cybersecurity, we are committed to delivering robust, secure, and cutting-edge network and security solutions to our clients. We are expanding our support and engineering team in Belagavi and looking for a passionate, driven entry-level Network Support Engineer to help troubleshoot, maintain, and support our clients' network infrastructures.

Position Overview

This is an entry-level position ideal for an enthusiastic beginner with strong foundational knowledge in networking and cybersecurity basics. As a Network Support Engineer, you will serve as a key point of contact for technical support, diagnosing and resolving network issues, executing new deployments, assisting with product demos, and contributing to troubleshooting and feature support. If you have a solid understanding of core networking protocols and an eagerness to grow in the cybersecurity space, we want to hear from you.

Key Responsibilities

• Technical Support & Troubleshooting: Diagnose, troubleshoot, and resolve complex network, routing, connectivity, and firewall issues efficiently to ensure minimal downtime for clients.
• New Deployments & Configuration: Assist in setting up, configuring, and rolling out new network deployments and infrastructure upgrades.
• Client Demos: Provide technical assistance and demonstrate network solutions, security features, and product capabilities to prospective clients and stakeholders.
• Network Engineering & Feature Support: Collaborate with the engineering team to test, support, and implement new networking features and enhancements.
• Maintenance & Monitoring: Monitor network performance, ensure reliability, and maintain documentation for support tickets and configurations.

Required Qualifications & Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, Electronics & Communication, or a related field (or equivalent practical knowledge).
• Foundational Knowledge: Strong understanding of core networking concepts and fundamentals.
• Core Technical Competencies (Must-Haves):
  • TCP/IP Model & Networking Fundamentals
  • DNS (Domain Name System) & HTTPS
  • Firewalls & Security Principles
  • Routing Protocols & Configuration
  • NAT (Network Address Translation)
  • DHCP (Dynamic Host Configuration Protocol)
• Soft Skills: Excellent customer service and communication skills, strong troubleshooting mindset, readiness to learn, and a collaborative team player attitude.

What We Offer

• Opportunity to kickstart your career in the booming cybersecurity and networking industry.
• Hands-on experience with advanced enterprise networking and security support tools.
• Mentorship, training, and a continuous learning environment.