Technical Support Executive:
A Technical Support Executive will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
What to expect from the role:
• Work experience with different systems, software, and hardware from Hospitality Industry.
• Opportunity to work on IT projects.
• Exposure to IT and development.
• Work in collaboration with a team.
• Guided by experts and professionals in the field and learn on the job.
Responsibilities:
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.
Requirements:
• Bachelor degree in Information Technology, Computer Science or equivalent
• Proven 1+ working experience in enterprise technical support, IT support or as a technical executive
• In-depth knowledge in the Hospitality business
• Strong problem-solving skills
• Excellent client-facing skills along with Written and Verbal communication.