Technical Support Executive/ Customer Support Executive

Join our dynamic Support team as a Technical Support Executive in Belagavi, Karnataka, where you will play a pivotal role in delivering exceptional service to our clients in the Hospitality industry. 

We are looking for a proactive individual with a background in Information Technology or Computer Science, coupled with at least one year of experience in enterprise technical support. Strong analytical skills, excellent communication abilities, and a collaborative mindset are essential for success in this role. In return, we offer a supportive work environment, opportunities for professional growth, and the chance to make a real impact in the Hospitality sector. Join us and be part of a team that values innovation and excellence!

Requirements

• Education: BCA, Diploma in Computer Science, Bachelor’s degree in Information Technology, Computer Science, or equivalent
• Experience: Proven 1+ years of working experience in enterprise technical support, IT support, or as a technical executive
• Industry Knowledge: In-depth knowledge of the Hospitality business
• Technical Skills: Familiarity with various systems, software, and hardware used in the Hospitality industry
• Problem-Solving Skills: Strong analytical and troubleshooting abilities
• Communication Skills: Excellent client-facing skills along with proficient written and verbal communication
• Team Collaboration: Ability to work effectively in a team-oriented environment
• Documentation Skills: Experience in documenting knowledge in the form of tech notes and articles

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers regarding their issues
• Ensure proper recording and closure of all issues in the system
• Prepare accurate and timely reports on resolved and unresolved issues
• Document knowledge in the form of knowledge base tech notes and articles for future reference
• Follow the Service Level Agreement (SLA) for issues with respect to their severity
• Collaborate with team members and contribute to ongoing IT projects