Telecaller

Job Summary
Should be a multi-tasker with good communication skill for one of the leading Software company in Belgaum, Karnataka
Responsibilities and Duties

• To make outgoing calls to customers & keep them informed about new products and services.
• Generate lead and pass it to the Sales team and coordinate till the deal is closed
• Should be able to sell the products and services to the customer online
• To listen to objections and handle them effectively
• To enter the details of every interaction in the CRM
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests.

Required Experience and Qualifications

• Undergraduates/graduates
• Fresher 0 to 12 months experience in sales could be an added advantage
• Regional language Kannada, Marathi and Hindi communication skill will be plus
• Basic telephone etiquette & MS Office
• Ability to write, read and speak English to suit the business need
• Decision making, numerical ability & logical reasoning
• Customer focus and being attentive
• Post-sales support
• Troubleshooting
• Selling skills